Organic Planet is a Dubai-based retailer of organic products, including food items, and cosmetics. The company was selling their products on online marketplaces. This resulted in a loss of profitability and limitation of their brand visibility. Organic Planet wanted to reach wider audience directly by launching their own eCommerce portal. To achieve this goal, Organic Planet partnered with Mozanta, a leading eCommerce platform provider, to implement an online store using the ShopSphere platform.
One of the primary requirement was to create a user-friendly interface that would make it easy for customers to browse and purchase products. The company also had to ensure that the portal was secure and could handle a large volume of transactions. Additionally, Organic Planet wanted to integrate their existing inventory management system with the new eCommerce platform to ensure accurate tracking of product availability and stock levels.
To address these challenges, Mozanta followed a comprehensive implementation methodology that involved several stages:
The implementation of the eCommerce portal had a significant impact on Organic Planet's business. The company was able to expand its reach and offer its products to customers beyond their physical store or online market places. Additionally, the new portal allowed Organic Planet to streamline its inventory management and order fulfillment processes, resulting in improved operational efficiency. The customer response to the portal was also positive, with a significant increase in online sales and customer engagement.